Contact Support¶
When the docs don't answer your question, here's how to reach us.
Email¶
support@lightlineconcepts.com
Email is the best channel for:
- Bug reports (include screenshots, steps to reproduce)
- Feature requests
- Account questions (password reset failed, billing issues, etc.)
- Questions that need a real human
Typical response time is one business day. Urgent operational issues (your shop's live workflow is down, etc.) will get faster turnaround.
What to include in a bug report¶
The faster we can reproduce it, the faster we can fix it. Include:
- What you did — exact steps you took
- What you expected — what should have happened
- What actually happened — what did happen, error message verbatim
- App / web version — Profile → About → version number
- Browser / OS — Chrome 120 on macOS 14, Safari on iPhone 14, etc.
- Aircraft N-number — if it's an aircraft-specific issue
- Screenshot — almost always helpful
Avoid sending us your password or other authentication credentials.
Feature requests¶
Tell us what you wish AZSuite did, and why — the use case helps us prioritize. We track requests internally; popular ones become roadmap items.
Status page¶
For known platform-wide issues (e.g., "logbook PDF export is failing for some accounts"), check the status page. We post updates during incidents.
In-app feedback (mobile)¶
The mobile app's Profile → Send Feedback captures the same fields as an email but auto-fills the version + platform info. Less typing.
Privacy¶
Support emails are read by humans on the AZSuite team. We don't share or sell support correspondence. See privacy policy.
What we can't help with¶
- Aviation regulatory questions (FAR interpretation, AD applicability, certification rulings) — talk to the FAA or your DPE / Maintenance IA
- Aircraft mechanical advice — talk to your A&P
- Tax / accounting for a club / shop — talk to your CPA
- Insurance disputes — talk to your underwriter
We're a software company; for the above we can only point you in the right direction.