Frequently Asked Questions¶

Account and access¶

Is AZSuite free?¶

There's a free tier suitable for a single pilot with one aircraft. Paid tiers unlock multi-aircraft profiles, integrations, club / shop features, and higher per-feature limits. See subscription tiers for the breakdown.

Yes. The aircraft owner adds other pilots as authorized users. Each pilot's flights go to their own pilot logbook; the aircraft's flight log shows all flights regardless of pilot.

Can I use AZSuite if I don't own an aircraft?¶

Yes. Many pilots use AZSuite as a logbook-first tool — log time in club aircraft, rentals, friends' planes — without owning anything. The owner features simply aren't applicable.

What about pilots flying multiple aircraft types?¶

AZSuite handles this natively. Add each aircraft to your profile, log flights against whichever you flew. Per-type currency tracking happens automatically.

Can I delete my account?¶

Yes. Profile → Settings → Delete Account. Your data is purged within 30 days; payment records and audit logs are kept per legal requirements but de-identified.

Where's my data hosted?¶

The AZSuite web app + database live on a US-based VPS (currently Interserver for production). Object-storage data (photos, PDFs, scans, tracks) lives in either MinIO (on-premises) or Wasabi (us-central-1, Texas).

Logbook¶

Can I import an existing logbook?¶

Yes, via CSV import. The format is one row per entry with columns matching the AZSuite logbook fields. Most existing logbook software (LogShare, LogTen Pro, MyFlightBook, etc.) can export CSV that AZSuite imports.

What formats does AZSuite track-import support?¶

Currently: KML (ForeFlight), GPX (generic), CSV (Garmin G5 / G3X / Dynon HDX / SkyView), and proprietary binary (JPI engine monitors). Full list.

Can I use AZSuite's logbook offline?¶

Yes — the mobile app caches your logbook locally and syncs when you're back online. The web app requires a connection.

How accurate are the auto-computed totals?¶

Exact, mathematically. Total Time in your career totals = sum of Total Time across every entry. Same for PIC, XC, Night, etc. If totals look wrong, search the logbook for entries with bad data (negative times, etc.).

Can I sign / endorse another pilot's logbook?¶

Not directly — AZSuite doesn't currently support FAR 61.51(j) electronic endorsements. CFI signoffs are typically logged as remarks. (Roadmap.)

ADS-B and Mobile¶

Do I need a Stratux to use AZSuite?¶

No. The web app works fine without one. Mobile features that need ADS-B (radar, weather, track recorder) only work when you have a Stratux or Garmin GTX-345 on your aircraft's Wi-Fi — but everything else (logbook, W&B, scan, etc.) works without ADS-B hardware.

Will AZSuite Mobile work with my Sentry / Stratus 3 / SiriusXM?¶

Today: only Stratux and Garmin GTX-345 (both use the open GDL90 protocol). Sentry and Stratus 3 use proprietary protocols.

Does the radar work without internet?¶

Yes — entirely offline. The radar parses GDL90 frames from your local Stratux Wi-Fi; no internet round-trip is needed. Same for the FIS-B weather and NEXRAD overlay.

Can I record a flight without ADS-B?¶

Currently no — the track recorder feeds off the GDL90 ownship stream. A future "GPS-only" mode using the phone's own location services is planned.

Why won't my flights record when the app is in the background?¶

iOS doesn't allow continuous UDP listening when an app is suspended — Apple platform restriction, not an AZSuite limitation. Keep the app foregrounded (any tile is fine), screen on (kneeboard mount + Auto-Lock Never), and recording continues across the entire flight.

Yes — set the flight to Public in the privacy settings, then anyone with the URL can watch the replay. Default is Private.

Maintenance¶

Can a CFI / mechanic sign my logbook entries?¶

Yes. They need to be added to the aircraft's authorized users with the "sign" permission. They can then add and sign entries against your aircraft logbook.

What's the difference between Pilot Logbook and Aircraft Logbook?¶

Two completely separate things:

Pilot Logbook — your personal flight history. FAA compliance for your own currency, BFR, IPC, etc.
Aircraft Logbook — the airframe / engine / propeller maintenance records. FAA-required documentation for the aircraft itself, signed by mechanics.

A single flight typically generates one Pilot Logbook entry (yours) and a flight log row (operational); maintenance during the year creates Aircraft Logbook entries.

Does AZSuite handle international (non-N) aircraft?¶

Mostly yes. The N-number lookup is FAA-only (US registry), but you can manually enter any registration. International AD compliance lookups aren't supported.

Can I track multiple engines / propellers on one aircraft?¶

Yes. Each component has its own logbook (Aircraft Frame, Engine 1, Engine 2, Prop 1, Prop 2). Multi-engine aircraft are first-class.

Repair Shop / Mechanic¶

Can my customers see only their own work?¶

Yes — the Customer Portal is per-customer scoped. Each customer logs in and sees only their aircraft, their quotes, their invoices.

Does AZSuite generate FAA Form 337?¶

Yes — generate_337_pdf.php produces a fillable, signed-off 337 from work-order data. The mechanic signs in-app; the customer signs via the Customer Portal.

Can I use AZSuite as my primary shop management software?¶

Yes — that's the intent of the shop persona. Quote → Work Order → Time Tracking → Invoice covers the full job lifecycle. Inventory, OCR, and customer portal round it out.

Is shop time-tracking integrated with QuickBooks / Xero?¶

Not directly. AZSuite exports per-job time + parts as CSV that you can import into accounting software. A direct API integration is on the roadmap.

Flight Club¶

Can multiple clubs use the same AZSuite account?¶

A single user can be a member of multiple clubs (e.g., you instruct at one club and rent from another). The clubs themselves are separate AZSuite tenant accounts.

Does AZSuite handle club billing?¶

Yes — Stripe and Paddle integration cover hour-block sales, monthly dues, and ad-hoc charges. Members pay through the AZSuite portal; the club admin sees the ledger.

Can dispatchers override conflicts?¶

Yes — designated dispatcher members can override the conflict-prevention gate for ferry / maintenance flights, etc.

Privacy and data¶

Who can see my logbook?¶

By default, only you. You can grant view access to specific other users (e.g., your CFI). Public flights are opt-in per-flight.

What about my flight tracks?¶

Same model — private by default, opt-in to share.

Does AZSuite sell my data?¶

No. We don't sell, share, or rent customer data. See privacy policy.

Can I export everything?¶

Yes — Profile → Export My Data generates a ZIP with all your data (logbook entries, tracks, photos, squawks, etc.). Common request before deleting an account.

Performance and limits¶

How many aircraft can I have?¶

Free tier: 1. Paid tiers: 3, 10, or unlimited depending on the plan.

How many logbook entries?¶

Unlimited at any tier.

How big can flight tracks be?¶

Mobile recorder: practically unlimited (each flight is a few hundred KB). Track upload from external sources: 100 MB per file.

How long are flights kept?¶

Forever, unless you delete them. Long-term storage is in object storage (MinIO / Wasabi) — durable and replicated.

Mobile¶

Why does the app need so many permissions?¶

Each is for a specific feature. Camera = Scan Plus / squawk photos. Local Network = ADS-B. Notifications = push alerts. You can deny any of them and the dependent features will be disabled while the rest works fine.

Can I use the same account on multiple devices?¶

Yes — log in on as many devices as you like. Each gets its own auth token; each runs its own sync. They all converge on the server's single source of truth.

Will my data sync between web and mobile?¶

Yes — bidirectional sync, every ~5 minutes when foregrounded. See Login & Sync for the details.

Other¶

How do I report a bug?¶

Best: contact support with the steps to reproduce, the error message, and your app/web version.

Where do feature requests go?¶

Same place. We track them in an internal issue tracker; popular requests become roadmap items.

Is AZSuite open source?¶

Currently no. The core platform is proprietary; some ancillary tools (e.g., the Stratux simulator script) are open-source as part of the companion repo.

Who built AZSuite?¶

A small team of pilots and software engineers. We use it ourselves daily.

Couldn't find your question?¶

Contact support — we'll either answer it or update this FAQ to cover it.